“You guys have been one of two reasons why this experience has had a positive ending. Your team members’ patience, understanding, flexibility and kindness have been second to none.

For that, I wish you the best and I would like to thank the team.

Thank you again for your support. We could not have done this progress without you.”

Mr R. (father of daughter aged 6)

During the toughest period of my life, Family-ties managed to help me re-connect with my son, establish a strong bond and relationship and create positive memories.

The help and parenting support provided when I needed a helping hand without being judgemental has been really commendable.

Your team has been very professional, flexible, committed, courteous and understanding especially in my case to ensure I get to see my son every weekend.

Mr H. (father of son, aged 3)

“I appreciate your assistance. I can also commend the supervisors I have had – Cassandra & Natasha.

They both were professional, courteous and understanding amongst other positive attributes in my dealings with them.  ‘L’ will also miss playing with them.

I have no prolem recommending your services to others in a similar position to my own.”

Mr H. (father of son aged 2)


I could not recommend Family Ties service more highly. In such a vulnerable time they have offered my children safety, security and made a very challenging situation as normal as it could be for my children.

 The supervisor we were assigned, spent time with the children before their first visit – he bonded with them easily and this made a big difference. He knew how to relate to my kids, engage them and by end of this first meeting with them there was a lovely rapport.

 The reports from each visit written in great detail and his rapport and connection with them grew over time. 

Having their service ultimately created safety and connection for the children with their father and great peace of mind for me.

Mrs P.

I was naturally anxious choosing a supervision provider – I wanted a professional, unbiased observer who would help my kids feel at ease with the process.

I chose Family Ties because I could see/hear their professionalism from the outset. I’m so glad I chose them and am grateful to have found such an understanding and professional provider.

I found the supervision process to be less intrusive than what I had thought, and our supervisor to be highly personable, relaxed and good company around my children.

I worked diligently to maintain a good working relationship with both the supervisor and supervision company, and this made all the difference. I highly recommend them for this work

Mr T. (father of 2)

Going through the court process is a daunting and isolating experience. Coming from someone who suffered long term emotional and controlling abuse from their ex partner I was naturally apprehensive about having to see him again in order to support my children to reestablish a relationship with their father. 

Tania was understanding, empathetic, compassionate and knowledgable.
Tania appointed very experienced case workers to our family. They provided the safety and assurances that the children needed in order to be separated from me.
I will be eternally grateful to Family Ties for supporting me and the children through a very unsettling and intimidating process.”

Mrs B. (mother of 2)


For any questions you have about our service including availability our referral process and our fees.  We’re here to help!